Accounts Receivable Associate

Position Summary

The Accounts Receivable Associate plays a critical role in optimizing cash collections by managing customer invoicing and payment activities. As a primary point of contact for customers, this role involves resolving payment issues, analyzing account discrepancies, and maintaining strong internal and external relationships. The ideal candidate will demonstrate excellent communication, attention to detail, and problem-solving abilities while meeting deadlines in a fast-paced environment.

Key Responsibilities

• Plan, analyze, and collect on past-due accounts following established AR policies and procedures

• Actively reduce delinquency of assigned accounts through timely follow-ups

• Monitor and take action on broken or late payment promises

• Send past-due notices to appropriate customer contacts

• Build and maintain strong, cooperative relationships with customers and internal stakeholders

• Deliver outstanding customer service through phone and email communications

• Research and resolve invoice, payment, or credit memo discrepancies

• Negotiate and manage customer payment plans when necessary

• Update and maintain detailed records of all account activities and communications

• Monitor accounts for legal action needs and collaborate with leadership as needed

• Identify and recommend process improvement opportunities in AR operations

• Participate in regular team meetings and support the overall success of the department

• Perform other duties and tasks as assigned to support department goals

Required Qualifications

• Associate’s degree or equivalent experience

• 1 year or less of relevant work experience in accounts receivable or a related field

• Strong oral and written communication skills

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)

• Self-motivated and able to work independently with minimal supervision

• Strong organizational skills and ability to manage multiple tasks simultaneously

Preferred Qualifications

• Bachelor’s degree in Finance, Business, or related field

• 1–3 years of experience in AR or B2B collections

• Experience with Salesforce and/or NetSuite

• Proven ability to deliver excellent customer service and resolve conflicts professionally

• Ability to identify, analyze, and solve complex problems

• Experience working in a dynamic, fast-paced environment

Why Join PowerSchool?

• Be part of a mission-driven company improving education across the globe

• Work in a collaborative and innovative environment

• Enjoy opportunities for growth, learning, and professional development

• Competitive compensation and benefits

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