{"id":41857,"date":"2025-11-27T11:44:49","date_gmt":"2025-11-27T11:44:49","guid":{"rendered":"https:\/\/staging.spotgiraffe.com\/?post_type=job_listing&p=41857"},"modified":"2025-12-17T09:18:10","modified_gmt":"2025-12-17T09:18:10","slug":"associate-i-bpm","status":"publish","type":"job_listing","link":"https:\/\/staging.spotgiraffe.com\/?job_listing=associate-i-bpm","title":{"rendered":"Associate I \u2013 BPM"},"content":{"rendered":"

Position Overview<\/strong><\/h4>\n

We are looking for an Associate I \u2013 BPM to join our team. This role is ideal for early-career professionals with less than 2 years of experience who are eager to learn and grow in a process-driven environment. Under continuous guidance, you will handle customer support (Voice) and\/or process transactions (Data) efficiently, ensuring adherence to SOPs, quality standards, and SLAs. This position is perfect for individuals who excel in structured workflows, communication, and customer-centric support.<\/p>\n

Key Responsibilities<\/strong><\/h4>\n
Voice & Data Operations<\/strong><\/h5>\n
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    Make customer support calls, follow SOPs, and ensure timely after-call updates.<\/p>\n<\/li>\n

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    Process assigned data transactions accurately and efficiently as per guidelines.<\/p>\n<\/li>\n

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    Enter and verify data while maintaining quality and accuracy.<\/p>\n<\/li>\n<\/ul>\n

    Service Delivery & SLA Adherence<\/strong><\/h5>\n
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      Ensure 100% adherence to SLAs, quality, productivity, and schedule requirements.<\/p>\n<\/li>\n

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      Stay updated on client processes, product information, and workflow changes.<\/p>\n<\/li>\n

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      Report issues to supervisors\/QAs to maintain efficiency.<\/p>\n<\/li>\n<\/ul>\n

      Issue Resolution & Monitoring<\/strong><\/h5>\n
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        Identify, analyze, and resolve incidents or tickets within defined timelines.<\/p>\n<\/li>\n

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        Escalate issues following established procedures.<\/p>\n<\/li>\n

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        Monitor progress of support requests and keep stakeholders informed.<\/p>\n<\/li>\n<\/ul>\n

        Training & Documentation<\/strong><\/h5>\n
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          Attend domain, process, or technical trainings as required.<\/p>\n<\/li>\n

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          Maintain knowledge through project documents, libraries, and client learning modules.<\/p>\n<\/li>\n

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          Comply with project-related reporting and release management processes.<\/p>\n<\/li>\n<\/ul>\n

          Required Skills<\/strong><\/h4>\n
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            Strong communication skills (voice and\/or written).<\/p>\n<\/li>\n

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            Proficiency in Tally, Accounting basics, and Bank Reconciliation Statements.<\/p>\n<\/li>\n

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            Basic knowledge of MS Word, MS Excel, and Windows OS.<\/p>\n<\/li>\n

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            Strong attention to detail and ability to follow SOPs accurately.<\/p>\n<\/li>\n

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            Customer-focused mindset with the ability to handle queries professionally.<\/p>\n<\/li>\n

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            Willingness to learn new skills and adapt to changing processes.<\/p>\n<\/li>\n

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            Team player with good interpersonal skills.<\/p>\n<\/li>\n<\/ul>\n

            Measures of Success<\/strong><\/h4>\n
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              100% adherence to quality and process standards.<\/p>\n<\/li>\n

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              Timely completion of tasks, data entries, and customer responses.<\/p>\n<\/li>\n

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              Zero non-compliance issues related to SOPs.<\/p>\n<\/li>\n

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              Completion of all mandatory training modules.<\/p>\n<\/li>\n

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              Effective issue handling and high productivity levels.<\/p>\n<\/li>\n<\/ul>\n

              What We Believe<\/strong><\/h4>\n

              At UST, our values shape everything we do\u2014from how we work to how we grow together.<\/p>\n

              Humility: We listen, learn, and support each other with empathy.
              Humanity: We strive to uplift lives through meaningful work.
              Integrity: We honor commitments and act responsibly in every interaction.<\/p>\n

              Equal Employment Opportunity Statement<\/strong><\/h4>\n

              UST is an Equal Opportunity Employer. All qualified applicants will be considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.<\/p>\n","protected":false},"author":24,"featured_media":35015,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_promoted":"","_job_location":"Trivandrum, Kerala, India","_application":"hire@finprov.com","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[973],"job-types":[2],"job_listing_career_level":[],"job_listing_experience":[265],"job_listing_qualification":[1480,1481,199],"job_listing_tag":[1470,1533],"class_list":["post-41857","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-associate","job_listing_type-full-time","job_listing_experience-0-2-years","job_listing_qualification-bachelor-in-accounting","job_listing_qualification-bachelor-in-finance","job_listing_qualification-bcom","job_listing_tag-erp","job_listing_tag-ms-excel","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=\/wp\/v2\/job-listings\/41857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=\/wp\/v2\/users\/24"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=\/wp\/v2\/media\/35015"}],"wp:attachment":[{"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=41857"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-categories&post=41857"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-types&post=41857"},{"taxonomy":"job_listing_career_level","embeddable":true,"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob_listing_career_level&post=41857"},{"taxonomy":"job_listing_experience","embeddable":true,"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob_listing_experience&post=41857"},{"taxonomy":"job_listing_qualification","embeddable":true,"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob_listing_qualification&post=41857"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/staging.spotgiraffe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjob_listing_tag&post=41857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}