{"id":32744,"date":"2023-11-21T10:44:31","date_gmt":"2023-11-21T10:44:31","guid":{"rendered":"https:\/\/staging.spotgiraffe.com\/?post_type=job_listing&#038;p=32744"},"modified":"2023-11-24T05:14:44","modified_gmt":"2023-11-24T05:14:44","slug":"fraud-specialist","status":"publish","type":"job_listing","link":"https:\/\/staging.spotgiraffe.com\/?job_listing=fraud-specialist","title":{"rendered":"Fraud Specialist"},"content":{"rendered":"<h2>Responsibilities:<\/h2>\n<ul>\n<li>Work in a call center environment that requires 100% phone-based customer interaction<\/li>\n<li>Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers<\/li>\n<li>Communicate with customers in a metrics-driven environment<\/li>\n<li>Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment<\/li>\n<li>Take ownership of each customer interaction while treating them with respect and responding with empathy<\/li>\n<li>Work both independently and in a team environment<\/li>\n<li>Abide by all applicable regulatory and departmental practices and procedures<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Required Qualifications, Capabilities, And Skills<br \/>\n<\/strong><\/p>\n<ul>\n<li>Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face<\/li>\n<li>Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment<\/li>\n<li>High school diploma or GED required<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Preferred Qualifications, Capabilities, And Skills<br \/>\n<\/strong><\/p>\n<ul>\n<li>Ability to multitask using a computer and simultaneously provide customer support<\/li>\n<li>Comfortable in a fast-paced, consistently changing environment<\/li>\n<li>Previous experience working in a Call Center, Banking or Finance industry<\/li>\n<li>Have a passion for helping people by solving problems, presenting, and explaining solutions<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>If you bring that, we\u2019ll take care of the rest! When you join JPMorgan Chase& Co., we\u2019ll provide:<br \/>\n<\/strong><\/p>\n<ul>\n<li>A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more<\/li>\n<li>Opportunities for professional growth and advancement<\/li>\n<li>A work environment of high-energy employees that are trained, coached, focused, and driven<\/li>\n<li>Paid classroom and on-the-job training, including industry-leading benefits that start on day 1<\/li>\n<li>A culture that values diversity, equity, inclusion, integrity, and teamwork<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Work Schedule<\/strong><\/p>\n<ul>\n<li>Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. 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