Process Analyst

Position Overview

Join IBM Consulting, where long-term relationships and close collaboration with clients drive transformation across industries. As a Process Analyst – Order to Cash (O2C), you will be part of IBM’s Business Process Outsourcing (BPO) team within Consulting — accelerating digital transformation through agile methodologies, process mining, and AI-powered workflows.

In this role, you will manage and optimize the Accounts Receivable (AR) process, ensuring accuracy, efficiency, and compliance in daily operations. You will collaborate with global teams and clients to improve cash application automation, enhance financial controls, and deliver measurable business outcomes.

Key Responsibilities

• Process Accounts Receivable (AR) transactions, including posting and balancing daily cash applications.

• Prepare journal entries, maintain records, and perform account reconciliations.

• Analyze receivable accounts, investigate discrepancies, and prepare audit documentation.

• Execute netting instructions, Direct Debit runs, handle rejections, and update Oracle systems.

• Investigate unapplied payments, identify root causes, and ensure proper allocation.

• Provide accurate information on customer payments, refunds, and miscellaneous AR inquiries.

• Collaborate with cross-functional teams (Sales, Finance, and Customers) to streamline payment processes.

• Ensure compliance with client SLAs and adhere to process timelines.

Skills & Qualifications

Required Education:

• Bachelor’s Degree in Commerce or related field.

Preferred Education:

• Master’s Degree in Commerce, Finance, or Accounting.

Experience:

• 2–4 years of experience in Order to Cash (O2C) or Accounts Receivable operations.

Required Technical & Professional Expertise:

• Strong experience in cash application, automation improvement, and touchless cash settlement.

• Proven record of meeting accuracy and timeliness goals.

• Hands-on experience with ERP systems (Oracle or equivalent) and Microsoft Office tools.

• Ability to analyze financial data and drive process efficiency.

• Strong interpersonal and collaboration skills.

Preferred Technical & Professional Experience:

• Proficiency in MS Office applications (Excel, Outlook, Word, PowerPoint).

• Experience with process optimization and change management initiatives.

• Self-motivated, detail-oriented, and able to thrive under deadlines.

• Excellent teamwork and communication skills.

About the Business Unit

IBM Consulting is IBM’s consulting and global professional services business, with market-leading capabilities in business and technology transformation. With deep expertise across multiple industries, IBM Consulting delivers strategy, experience, technology, and operations services to some of the world’s most innovative and valuable companies. Our people are passionate about accelerating client success through collaboration and responsible use of technology — empowering people, partners, and the planet.

Benefits

• Opportunity to work with global clients and enterprise-level financial systems.

• Continuous learning and certification support.

• Inclusive, collaborative, and innovative work environment.

• Competitive salary and comprehensive benefits package.

Tagged as: Accounts Receivable, ERP, MS Office