Assistant Manager

Requirements

• Implement and evaluate cash policy to ensure adherence and compliance with the Authority Matrix at assigned branches.
• Handle daily cash collection, updating, and deposition.
• Prepare and send daily cash collection reports to Head Office (HO).
• Check and update agency collections.
• Attend to walk-in customers, resolve issues, and maintain a 100% customer satisfaction level.
• Coordinate with HO/TCS to address customer queries within turnaround time (TAT).
• Report location cash and customer service details daily.
• Cross-sell insurance and other products to walk-in customers.
• Collect customer feedback regarding services and products.
• In some locations, manage letter of credit (LC) responsibilities if applicable.
• Perform branch administrative tasks with the help of the admin manager per company policy and requirements.

Qualifications

• MBA with 0 to 3 years of relevant experience.
• Experience in a reputed bank or financial institution, particularly in consumer financing.
• Strong interpersonal skills for interacting with customers and collection agencies.
• Positive attitude and ability to work as a team player.

Tagged as: Finance, Operations